Change Delivery Executive

About the role

Midnite is looking for a Change Delivery Executive to lead the planning and rollout of high‑impact initiatives across Player Support and the wider business. Based in Gibraltar, you will own the end‑to‑end delivery of technology launches, process improvements and operational changes that enhance the player experience.

Key responsibilities

• Assess the impact of proposed changes on customers, colleagues, processes and technology.
• Create practical delivery plans with clear owners, actions, deadlines and dependencies.
• Coordinate delivery across Player Support, Product, Engineering, Compliance and CRM teams.
• Identify blockers, follow up on outstanding actions and escalate issues when needed.
• Maintain accurate internal procedures, agent guidance and customer‑facing help content in Notion and Intercom.
• Coordinate readiness across WFM, Training, QA, AI and Operations before launch.
• Review changes after launch, resolve gaps and identify opportunities to simplify processes.

Required profile

• Proven experience delivering change or projects involving multiple teams.
• Highly organised, detail‑oriented and able to manage competing priorities.
• Strong ability to map processes and translate complex information into clear guidance.
• Effective communicator who can hold stakeholders accountable and build cross‑functional relationships.
• Experience in a regulated or customer‑support environment and familiarity with knowledge bases or AI tools.

Required skills

• Notion
• Intercom

What we offer

• Additional annual leave increasing up to 34 days based on tenure.
• Quarterly team socials and a supportive, inclusive workplace.