Customer Service Representative – On‑site (Gibraltar)

About the role

Lobster Mobile & Fibre is seeking a full‑time Customer Service Representative to join its Gibraltar office. You will be the first point of contact for English‑speaking customers, handling inbound calls and emails related to mobile and fibre broadband services.

Key responsibilities

• Answer inbound customer inquiries via phone and email.
• Assist with account queries, billing questions, service activation and troubleshooting.
• Update customer records accurately in the CRM system.
• Provide clear information about plans, bundles and promotions.
• Collaborate with internal teams to resolve complex issues.
• Collect feedback to help improve processes and customer satisfaction.

Required profile

• Strong customer‑focused attitude with excellent communication in English.
• Fluent Spanish language skills.
• Ability to stay calm and solve problems under pressure.
• Previous experience in telecommunications or a contact‑center environment is a plus.
• Willingness to work flexible shifts on‑site in Gibraltar.

Required skills

• Proficiency with CRM systems.
• Experience using ticketing tools.
• Comfort with basic office software.

What we offer

• Competitive compensation package.
• Opportunity to work in a fast‑growing, English‑language telecom provider.
• Supportive team environment with training and development.