Due Diligence Analyst (Mandarin)

About the role

The Due Diligence Analyst (Mandarin) will support compliance with gambling licensing, AML, KYC and safer gambling regulations. Reporting to the Due Diligence Team Leader, you will review customer documentation, conduct due‑diligence checks and manage alerts throughout the customer lifecycle while ensuring a positive customer experience.

Key responsibilities

• Verify customer‑provided documents such as Proof of Identity, Proof of Address, Source of Funds and Source of Wealth.
• Perform standard and enhanced due‑diligence reviews, providing clear rationale for decisions.
• Contact customers via email or telephone to request additional information when required.
• Manage incoming alerts, daily controls, account reviews and allocated casework within agreed timelines.
• Maintain accurate departmental records, including validated documentation and internal notes.
• Raise internal investigation tickets and ensure outcomes are recorded and escalated appropriately.
• Identify and report potential system issues, operational risks or process deficiencies.
• Meet departmental KPIs and SLAs while maintaining high accuracy and attention to detail.
• Contribute to continuous‑improvement initiatives by providing feedback on policies and procedures.

Required profile

• Fluent in Mandarin and English, both written and verbal.
• Previous experience in KYC, AML, due diligence, compliance, financial crime or risk environments (desirable).
• Awareness of regulatory and licensing requirements in gambling or other regulated sectors (advantageous).
• Strong organisational skills with the ability to prioritise workloads and meet deadlines in a fast‑paced environment.
• Excellent analytical thinking, decision‑making and communication skills.