IT Support Technician

About the role

Midnite is establishing a new office in Gibraltar and needs a proactive IT Support Technician to be the on‑site point of contact for all technology needs. You will work closely with the global IT team while independently handling day‑to‑day support for staff in Gibraltar and remote colleagues.

Key responsibilities

• Provide first‑line support to on‑site and global staff.
• Manage onboarding and offboarding of end‑user equipment.
• Maintain up‑to‑date asset inventory and internal documentation.
• Create user guidance documents for internal services.
• Collaborate with the global IT team on projects.
• Maintain office technology, meeting rooms, and coordinate with local vendors.
• Administer user accounts for Google Workspace, Slack and Notion.

Required profile

• 2–3 years of face‑to‑face and remote IT support experience.
• Comfortable supporting both Windows and macOS devices.
• Experience with Google Workspace administration.
• Basic understanding of office networking infrastructure.
• Strong communication skills and ability to explain technical concepts to non‑technical users.
• Ability to work independently as the sole on‑site IT staff member.
• Interest in AI and process automation.

Required skills

• Windows operating system
• macOS operating system
• Google Workspace
• Office networking fundamentals
• Slack
• Notion

What we offer

• Additional annual leave based on tenure (extra 2 days after 3 years, 3 days after 5 years).
• Quarterly team socials.
• Commitment to equal opportunities and a growing benefits package.