Service Consultant – Firstup Platform Implementation

About the role

The Service Consultant is a functional and technical expert on the Firstup platform, responsible for guiding customers through the full implementation lifecycle. You will lead onboarding, configuration, and customization activities to ensure a successful launch and optimal product adoption.

Key responsibilities

• Develop deep expertise in Firstup’s product suite and translate customer requirements into detailed implementation plans.
• Lead end‑to‑end onboarding, configuration, and integration projects, coordinating timelines, milestones, and stakeholder responsibilities.
• Act as the primary point of contact during implementation, communicating progress, risks, and next steps while proactively managing blockers.
• Create and maintain implementation documentation, project plans, guides, and training materials for customers.
• Facilitate customer working sessions, enable key stakeholders, and ensure launch readiness.
• Support technical aspects such as authentication protocols, HRIS integrations, and data consistency.

Required profile

• Strong analytical mindset with the ability to assess customer needs and align them with product capabilities.
• Excellent communication and project‑management skills, capable of coordinating multiple stakeholders.
• Detail‑oriented and proactive in identifying and resolving implementation risks.

Required skills

• Experience with SaaS platform implementation and configuration.
• Knowledge of authentication methods and system integrations (e.g., HRIS).