Operations Administrator

About the role

Damex is seeking a full‑time Operations Administrator to join its regulated stablecoin infrastructure team. The position is hybrid, based in Gibraltar or Malta, with the option to work remotely within EU time zones.

Key responsibilities

• Act as the central liaison between internal teams and external financial partners to ensure smooth daily operations.
• Process payments and perform reconciliation, handling internal and client settlements while collaborating with Trade and Finance to resolve any outstanding items.
• Provide professional, prompt support for client queries and keep stakeholders updated on issue resolution.
• Support employee access and security workflows and research new payment methods to improve the client experience.

Required profile

• Strong operations management and administrative assistance experience, with the ability to coordinate daily processes and maintain documentation.
• Excellent communication and customer‑service skills for handling client inquiries and internal stakeholder liaison.
• Solid analytical abilities to interpret operational data, identify process issues, and support continuous‑improvement initiatives.
• Experience in financial services, fintech, payments, or crypto/digital assets is beneficial.

Required skills

• Proficiency with digital tools and office software such as spreadsheets.
• Experience using CRM systems.
• Familiarity with ticketing tools for workflow management.