Head of VIP
B2Spin Limited · Gibraltar
Job description
About the role
B2Spin is seeking a visionary Head of VIP to own and elevate its VIP strategy. You will turn the company’s most valuable players into lifelong advocates by delivering world‑class experiences, driving commercial performance, and leading an inspirational team.
Key responsibilities
- Define and execute a high‑impact global VIP strategy that boosts retention, lifetime value and engagement.
- Set, own and exceed KPIs and revenue targets for the VIP division.
- Leverage player data and performance insights to sharpen segmentation, refine journeys and unlock commercial opportunities.
- Deliver personalised VIP experiences, including tailored rewards, exclusive events and white‑glove service.
- Collaborate with Marketing, CRM and Product to create seamless, joined‑up experiences across all touchpoints.
- Manage the global VIP budget, allocating resources strategically to maximise ROI.
Required profile
- Extensive experience in VIP management, CRM or high‑value customer strategy within online gaming or gambling.
- Proven track record of building and scaling VIP programs with measurable commercial results.
- Hands‑on leadership ability to inspire teams and drive a shared vision.
- Strong analytical mindset, comfortable turning data into strategy and action.
- Deep understanding of VIP customer behaviour, expectations and relationship management.
- Thrives in fast‑paced, high‑growth environments and embraces change.
Required skills
Questions fréquentes
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Published 1 month ago
Expires 2 weeks from now
31 views · 0 interested
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B2Spin Limited
Gibraltar