Customer Success Manager – French Speaking

About the role

Busuu is looking for a Customer Success Manager who will ensure French‑speaking clients achieve their business goals using the platform. You will act as the main point of contact, driving adoption, retention and growth.

Key responsibilities

• Build strong, long‑term relationships with enterprise clients and ensure they maximise the use of Busuu.
• Onboard new customers, develop action plans and monitor KPIs to improve client experience and net retention.
• Collaborate with sales and product teams to translate client needs into new solutions and drive account expansion.
• Produce customer references, case studies and referrals while staying aware of market trends and competitors.

Required profile

• 3+ years of experience in Customer Success, Client Relationship or Account Management within a SaaS/technology environment.
• Fluent in French and English, with an entrepreneurial, solutions‑focused mindset.
• Proven ability to interpret client data and present insights.
• Experience managing enterprise‑size SaaS accounts.

Required skills

• Customer success methodologies and account management best practices.
• Data analysis and reporting to drive client outcomes.

What we offer

• Private health insurance scheme.
• Training budget for professional development.
• Flexible working hours with hybrid or remote options.
• Well‑equipped offices with free breakfast, snacks and fresh fruit.
• Enhanced maternity and paternity leave.