Customer Support Specialist

About the role

Join Rdentify Connect in Gibraltar as a Customer Support Specialist, providing assistance to iGaming players via live chat, email, and phone. You will help ensure a seamless player experience while developing a broad skill set across multiple departments.

Key responsibilities

• Assist players through live chat, email, and phone with professionalism and empathy.
• Monitor gameplay, identify potential issues, and perform KYC verification checks.
• Cross‑train across departments to enhance the overall player experience.
• Collaborate with internal teams to ensure a smooth customer journey.

Required profile

• Excellent written and spoken English; additional languages are a plus.
• Positive attitude, willingness to learn, strong work ethic, and ability to stay calm under pressure.
• Flexibility to work rotating shift patterns in 8‑hour blocks.

Required skills

• Strong communication skills.
• Ability to handle multiple communication channels (chat, email, phone).

What we offer

• Comprehensive training across various business areas.
• Opportunities for career growth within the iGaming industry.