Safer Gambling Officer - Night Shift

About the role

The Safer Gambling Officer works night shifts to protect customers by identifying signs of gambling‑related harm and promoting safer gambling tools. You will communicate with customers via phone and email, assess risks, and ensure compliance with regulatory and company standards.

Key responsibilities

• Monitor customer activity and intervene when behaviour suggests gambling‑related risk.
• Communicate with customers through live messaging and phone to discuss safer gambling tools and affordability.
• Handle sensitive conversations with empathy and professionalism.
• Review cases where previously excluded customers attempt to access services.
• Manage disputes in line with licence guidelines and record interactions accurately.
• Suggest improvements to better identify unusual or risky behaviour.

Required profile

• Flexible and able to work a rotating night‑shift schedule.
• Strong English communication skills, both written and verbal.
• Previous experience in a safer gambling or similar environment is preferred.
• Good decision‑making skills with strong attention to detail.
• Comfortable working independently as well as part of a team.
• Calm under pressure and able to manage difficult conversations with empathy.