Onboarding Coordinator

About the role

As an Onboarding Coordinator you will ensure newly signed operator partners launch with Playson quickly and smoothly. You will act as the bridge between Sales, Technical Integration, Compliance, Legal, Finance and Account Management, managing the end‑to‑end onboarding journey from contract signature to go‑live.

Key responsibilities

• Own the onboarding process for newly signed operator partners from contract signing through successful go‑live.
• Coordinate multiple onboarding and integration projects across global markets simultaneously.
• Serve as the primary point of contact for customers throughout implementation, providing clear communication and managing expectations.
• Work closely with Technical Integration to coordinate API integrations, product configuration and launch readiness.
• Collaborate with Sales, Compliance, Legal, Finance and Account Management to ensure onboarding milestones are met on time.
• Create and manage project plans, timelines and launch checklists, proactively identifying and resolving risks.
• Coordinate commercial launch activities, including game positioning and promotional opportunities.
• Continuously improve onboarding processes and project‑management practices to reduce time‑to‑market.
• Build strong internal and external relationships while delivering exceptional customer service.

Required profile

• 3+ years of experience in the B2B iGaming industry, preferably with operators, suppliers or aggregators.
• Proven experience managing customer onboarding, implementation, integration or customer success projects.
• Strong project‑management skills with the ability to coordinate multiple projects and stakeholders.
• Good understanding of API integrations, technical implementation processes and product releases.
• Excellent communication and relationship‑building skills with both customers and internal teams.
• Organisational ability to prioritise effectively in a fast‑paced environment.
• Commercial mindset and confidence to manage customer expectations and support successful product launches.
• Proactive, solution‑oriented approach with strong problem‑solving skills and attention to detail.

Required skills

• API integrations